Frequently Asked Questions — General
-
How do I start a design project?
A: You can start by reaching out via email or completing the questionnaire on the Contact webpage. We’ll discuss your project goals and I’ll provide a quote and timeline.
-
If I still owe on a past invoice, can I book another service?
A: All services need to be paid in full before another scheduling and/or servicing can occur.
-
Is there a fee for stock images and video footage?
A: Yes. Please note that the procurement of optional stock images and video footage incurs an additional flat-rate fee of $75.00. This fee covers the licensing and imaging costs associated with acquiring premium-quality visual content for your project. I will ensure that the selected visuals are meticulously curated to enhance the overall impact and aesthetic appeal of your project.
-
Why is my personal information being collected?
A: We collect personal information to provide our services. Your information is used to process orders, communicate, and improve our services. Images may be used for promotional purposes with your consent. Your data is securely stored and protected. We may share information with trusted partners. You have rights to access, correct, or delete your data. Our website uses cookies to enhance your experience.
Frequently Asked Questions — Graphic Design
-
Can you help with branding?
A: Yes! Whether you’re starting a new business or refreshing your brand, I can assist with developing a cohesive visual identity, including logos, color schemes, fonts, and more.
-
Do you keep my images archived for later retrieval?
A: No. It is the responsibility of the client to save and/or download all deliverables.
-
Do you provide the final design files?
A: Yes, upon project completion, I’ll provide all final design files in the necessary formats for print or digital use.
-
How many revisions do I get?
A: I typically offer 2 rounds of revisions for minor corrections and adjustments. Any additional revision will incur a fee.
-
If I still owe on a past invoice, can I book another service?
A: All services need to be paid in full before another scheduling and/or servicing can occur.
-
Is there a fee for stock images and video footage?
A: Yes. Please note that the procurement of optional stock images and video footage incurs an additional flat-rate fee of $75.00. This fee covers the licensing and imaging costs associated with acquiring premium-quality visual content for your project. I will ensure that the selected visuals are meticulously curated to enhance the overall impact and aesthetic appeal of your project.
-
What if I don't have a clear idea of what I want?
A: No worries! We can start with a consultation to discuss your ideas, brand, and vision. From there, I can help guide you to create something that reflects your style and goals.
-
What type of design services do you offer?
A: I offer a variety of design services including logo design, branding, marketing materials, social media kits, and digital content.
Frequently Asked Questions — Photography
-
Are there any additional fees?
A: All indoor studio sessions require a clean-up and maintenance fee for resetting the studio, equipment, and furniture. This ranges from $50 to $100.
-
Can I bring props or pets?
A: Absolutely! Please feel free to bring props and pets that help personalize your shoot.
For indoor studio sessions, please inquire about bringing pets before submitting your deposit.
-
Do you charge for travel?
Travel charges apply for distances exceeding 15 miles from zip code 75052. A $10 fee will be charged for each additional 10 miles.
-
Do you keep my images archived for later retrieval?
A: No. It is the responsibility of the client to save and/or download all deliverables.
-
Do you provide editing with your photos?
A: Yes. All of my photos are professionally edited to ensure the highest quality.
-
Does the client have any creative freedom?
A: The key to any great session is photographer and client collaboration. While I appreciate your ideas, I’ll guide the session to ensure we capture the best shots. Feel free to share any preferences, but trust that I’ll take care of the rest.
-
How do I book a session?
A: Please contact me via email, phone, of the Contact form to discuss details and set up a time that works for you.
-
How far in advance should I book?
A: It’s best to book at least 2 to 3 weeks in advance, but I’ll do my best to accommodate last-minute requests!
-
How is inclement weather handled for my photography session?
A: While this situation is sometimes unavoidable, for all outdoor sessions met with inclement weather, unless otherwise stated and/or requested, will be rescheduled for a day and time that works best for the availability of all parties.
-
How long do I have to download my completed files from my personalized gallery?
A: Clients will have one month upon paid receipt to download all completed files to their devices. After 30 days all RAW Image/Video will be permanently removed.
-
Is there a deposit for photography services?
A: Yes. All photography services require a 20% deposit. The remaining balance is due before the session.
-
What if I don't like my final deliverables?
A: You will have 2 days from the day your final images were delivered to request minor revisions.
Please note: This is for photography only. -
What should I wear for my photo session?
A: It depends on the type of shoot you’ve scheduled, but I always recommend wearing something you feel most comfortable and confident in. For portraits, solid colors often work well,k but feel free to ask for more detailed guidance based on your session.
-
What types of photography do you specialize in?
A: I specialize in portrait, car, and wildlife photography, but I’m open to other types of sessions as well. If you have a specific vision, feel free to reach out!
-
Why is my personal information being collected?
A: We collect personal information to provide our services. Your information is used to process orders, communicate, and improve our services. Images may be used for promotional purposes with your consent. Your data is securely stored and protected. We may share information with trusted partners. You have rights to access, correct, or delete your data. Our website uses cookies to enhance your experience.
Frequently Asked Questions — Web Development
-
Can I make changes to my website after it's live?
A: Yes. I can either show you how to make updates yourself or handle the updates for you, depending on your preference.
Please note: All websites include one complimentary tech support session every 30 days during the first calendar year. Additional support requests beyond these parameters will incur a fee.
-
Do I need to provide content for my website?
A: Yes. For the best result, you’ll need to provide text, images, and branding materials. If you need help creating content, I can assist with copywriting or sourcing images.
-
How long does it take to build a website?
A: The timeline depends on the complexity of the site, but a typical website can take anywhere from 4 to 8 weeks. I’ll provide a timeline and keep you updated on the progress and milestones throughout the process.
Please note: Any additions made to your project may incur additional fees and will also delay the initial deadline.
-
How to I receive the Circle Member 20% discount for my website?
A: This offer is only applied to annual Squarespace subscription plans. This will be automatically applied at checkout. Additionally, any future purchases such as Acuity Scheduling, eCommerce plans, and more.
Please note: This offer can only be applied for by the web developer. Trial websites expire after 6 months -
If I still owe on a past invoice, can I book another service?
A: All services need to be paid in full before another scheduling and/or servicing can occur.
-
Is tech support covered with my project?
A: Yes. Basic tech support is covered for all packages. Customers are subject to (1) complimentary inquiry every 30 days. This includes misspellings or image/video replacement.
Additional charges apply for advanced applications.
-
Is there a fee for stock images and video footage?
A: Yes. Please note that the procurement of optional stock images and video footage incurs an additional flat-rate fee of $75.00. This fee covers the licensing and imaging costs associated with acquiring premium-quality visual content for your project. I will ensure that the selected visuals are meticulously curated to enhance the overall impact and aesthetic appeal of your project.
-
What type of websites do you build?
A: I build a range of websites from personal portfolios and blogs to business websites and eCommerce platforms. Let me know your needs, and I can tailor a solution for you!
-
Will my website be mobile-friendly?
A: Absolutely! I ensure all websites are responsive, meaning they’ll look great and function well on any device from desktops to smartphones.